Privacy, in plain language.

Who handles your information

KLYX Consulting is based in Phoenix, Arizona and serves customers across the United States. Contact chris@klyxconsulting.com with questions or requests about your personal information.

Information you choose to provide

The inquiry form collects your name, email address, phone number, company, trade/company type, annual revenue range, active job count, role, workflow selection, operational bottleneck, and consent to be contacted. We use this information to respond, assess your request, and discuss potential services. Please do not include confidential project records or sensitive personal information.

Resource forms collect your email and the guide you requested. We save website inquiries, resource requests, and booking details in our CRM so we can manage your inquiry and its history. Downloading a guide does not subscribe you to marketing emails.

Text messages and email confirmations

If you opt in, KLYX Consulting may text you about your inquiry, including sales follow-up, appointment scheduling and reminders, and updates about services you request or receive. Messages may be sent using automated technology. We send only the categories of messages covered by your consent. Providing a phone number, downloading a resource, or being listed in our CRM does not by itself enroll you in text messages. An earlier, narrower consent is not expanded by this policy update.

SMS consent is optional and is not a condition of purchase. You can submit an inquiry without agreeing to text messages. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact chris@klyxconsulting.com to request help or withdraw consent. See our SMS terms.

We collect your mobile number, message content, and consent records, including the date and wording of your opt-in, to manage messages and your preferences. We use SignalWire to process text messages and Resend to process inquiry confirmations and internal alerts. Service providers receive only the information needed to operate and deliver these communications on our behalf. We do not sell, rent, or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties for their own use; disclosures to providers that operate the messaging service on our behalf are limited to that purpose.

Storage, retention, and service providers

When the inquiry service is enabled, form submissions are stored in our database with a 90-day expiration. Expired submissions are removed by the database’s scheduled cleanup. CRM contact records and inquiry history are retained separately while managing your inquiry or relationship; you can request deletion by emailing us. Email conversations and service records may have separate retention requirements. Hosting and database providers process data as needed to operate the website. We do not sell inquiry information.

Security and abuse prevention

We validate form submissions and use limited request counters to reduce abuse. When a trusted hosting proxy is configured, a hashed network identifier may be used for this purpose. Counters expire automatically. Hosting providers may retain operational request logs according to their policies.

Analytics and cookies

The website does not require advertising cookies. If website analytics are enabled, we use Plausible to measure page visits and actions such as booking-link clicks and successful inquiry submissions. Form field values are not sent as analytics events. No analytics script is loaded when analytics are not configured. PDF access uses a seven-day browser cookie after you submit your email.

External scheduling

Booking links take you to Cal.com or Calendly. Information you provide there is handled under that service’s privacy terms. Booking-link clicks on this website do not confirm that a booking was completed. When the calendar integration is connected, confirmed booking, cancellation, and rescheduling details are added to your CRM contact history.

Your choices

You may request access, correction, or deletion of inquiry information by emailing us. We may need to confirm your identity and retain information where required for a legal obligation or an active service relationship.